Trusted service delivery, recognised standards, and support that is built to keep organisations moving.
ISO 9001, 27001, 20000-1 and 14001.
Cyber Essentials Plus Accredited.
2025 CSAT score of 96.5%.
110,000+ support tickets resolved.
8,000+ voice calls in the last year.
24/7 support with proactive guidance.
Choose an IT operating model that fits your team
The right model depends on the capability you already have, the responsibility you want Aura to take, and the outcomes you need to improve. Compare the three routes below.
Managed IT
A managed service that brings day-to-day support, proactive oversight and strategic guidance into one coordinated model. Best suited to organisations that want a broad, ongoing service around users, devices, Microsoft 365, reporting and improvement.
Co-Managed IT
A flexible partnership that adds Aura’s capacity and specialist capability to an existing internal IT team. Best suited to organisations with internal IT leadership that need extra coverage, tools or expertise.
Outsourced IT
A model where Aura takes responsibility for an agreed scope of IT operations when you don’t want to run those functions internally. Best suited to organisations seeking a clearly accountable external team.
Not sure which model fits?
Start with a roadmap to understand what your organisation needs before choosing a route.
The technology roadmap is a strategic review that connects your current IT environment, organisational goals and future priorities in one practical plan. It gives decision-makers an impartial view of what to protect, improve, modernise or sequence - and helps identify which Aura services are relevant now, later or not at all.
Bring calling, meetings and collaboration into a joined-up experience across locations and devices.
Your operating model is only part of the picture. Aura can connect it with specialist services that improve collaboration, resilience, security and long-term technology performance.
Modern Workplace Communications
Bring voice, video, messaging and collaboration together in one secure, flexible environment for every workplace.
Help your people communicate clearly wherever they work.
Cloud Services
Plan, migrate and manage cloud services around security, access, resilience and the way your organisation operates.
Create a more flexible foundation without losing governance or visibility.
Microsoft 365
Support the Microsoft 365 environment, user experience and governance that sit behind everyday collaboration.
Help people use Microsoft tools with greater confidence and control.
Cybersecurity
Connect identity, devices, monitoring, user behaviour, backup and governance into practical cyber resilience.
Reduce risk while enabling people to work productively.
Backup and Disaster Recovery
Strengthen the plans and technical controls that support recovery when systems or data are disrupted.
Improve operational resilience and confidence in what happens next.
IT Strategy
Turn technology priorities into a sequenced plan aligned with organisational goals, risk and investment decisions.
Make better technology decisions with a clearer long-term view.
The right IT service should reduce avoidable disruption, make accountability clearer, and help leaders make smarter decisions about what comes next.
Less disruption. More continuity.
24/7 support, proactive monitoring, and structured service delivery reduce avoidable issues and keep day-to-day work moving smoothly.
Clear visibility and accountability.
Named contacts, regular reporting, and defined ownership give a clearer view of performance, priorities, and next steps.
Smarter decisions. Better experience.
Strategic input and roadmap-led planning improve technology decisions, while support remains easy to access, understand, and align with how teams work.
Real results for organisations.
Practice Plus Group
Managed IT Services
“Aura Technology’s comprehensive IT services have enabled the in-house IT team to focus on projects, end-user support and its customers.”
— Practice Plus Group
CYBERSECURITY CASE STUDY
Watch how stronger IT helps.
A practical look at how one organisation partnered with Aura to turn IT priorities into confident, day-to-day action.
FAQs about Aura IT services
Quick answers to help you decide whether Managed, Co-Managed, Outsourced, or roadmap-led IT is the right starting point.
What is the difference between Managed IT, Co-Managed IT and Outsourced IT?
Managed IT brings day-to-day support, proactive oversight and strategic guidance into one coordinated service. Co-Managed IT adds Aura’s capacity and specialist capability to an existing internal team. Outsourced IT means Aura takes responsibility for an agreed scope of IT operations you don’t want to run internally.
Which IT service model is right for an organisation with an internal IT team?
Co-Managed IT is usually the best fit, adding extra coverage, tools or specialist expertise around your existing team. Managed IT can still play a role for specific functions, depending on where your team needs support.
How does an Aura Roadmap connect to other IT services?
Aura Roadmap reviews your current environment, goals and priorities, then helps identify which operating model and specialist services - such as cloud, security or communications - are relevant now, later or not at all.
What can Unified Communications bring together?
Unified Communications brings calling, meetings and collaboration into a more joined-up experience across locations and devices, helping people communicate consistently wherever they work.
How do Aura’s cloud services connect with Microsoft 365?
Aura’s cloud services plan, migrate and manage cloud environments around security, access and resilience, while our Microsoft 365 support looks after the everyday user experience and governance that sit on top.
What happens after we start a conversation with Aura?
We’ll talk through your organisation, current setup and priorities, then recommend a practical next step - whether that’s a technology roadmap or a specific service.
Partner ecosystem
Technology partners that strengthen every solution
Microsoft
Technology Partner
Get more from Microsoft with practical guidance, joined-up support, and a clearer path from technology choice to business value.
AvePoint
Technology Partner
Get more from AvePoint with practical guidance, joined-up support, and a clearer path from technology choice to business value.
Barracuda
Technology Partner
Get more from Barracuda with practical guidance, joined-up support, and a clearer path from technology choice to business value.
Cisco Meraki
Technology Partner
Get more from Cisco Meraki with practical guidance, joined-up support, and a clearer path from technology choice to business value.
Datto
Technology Partner
Get more from Datto with practical guidance, joined-up support, and a clearer path from technology choice to business value.
Mimecast
Technology Partner
Get more from Mimecast with practical guidance, joined-up support, and a clearer path from technology choice to business value.
N-able
Technology Partner
Get more from N-able with practical guidance, joined-up support, and a clearer path from technology choice to business value.
Netshell
Technology Partner
Get more from Netshell with practical guidance, joined-up support, and a clearer path from technology choice to business value.
SendMarc
Technology Partner
Get more from SendMarc with practical guidance, joined-up support, and a clearer path from technology choice to business value.
Valued Technology Partner
Why Aura?
Aura looks after your people, not just your systems, so cybersecurity becomes clearer, safer to manage and better aligned to how your organisation works.
CONTACT AURA
Let's talk.
Whether you need IT support, stronger cybersecurity, AI guidance or strategic technology advice, we're here to help.
No pressure, no jargon and no hard sell. Just practical advice from people who understand technology and the organisations that rely on it.