ABOUT AURA
About us
People-first IT, built around the organisations and communities we support.
Technology should empower people to do their best work. We believe reliable, secure IT, cybersecurity and AI should create confidence, reduce disruption, and help organisations focus on what matters most.
Supporting ambitious organisations across the South and beyond.
Technology should show up for people.
Support customers with clarity, ownership and care.
Build relationships on trust, dialogue and follow-through.
Show up in the communities around us.
VALUED TECHNOLOGY PARTNER
Why Aura?
Aura looks after your people, not just your systems, so IT becomes easier to manage, safer to use and better aligned to where you are heading.
CUSTOMER STORY
Trusted technology starts with people.
Hear directly from one of our customers about the confidence that comes from responsive support, clear advice and a technology partner that follows through.
A customer perspective on working with Aura
Our Story
Milestones that shaped Aura
A few of the moments behind the people you’re about to meet — from new partnerships to a new home.
PEOPLE FIRST IT
Meet the people behind the support.
A practical, approachable team focused on helping organisations feel confident in the technology they depend on.
With over 20 years of experience in IT and telecommunications, I have served as the managing director for IT-managed services companies for the last decade or more.
Tim Walker
Managing Director
I oversee the daily operations of the Service Desk Engineers, collaborating closely with both internal and external stakeholders to foster relationships and build rapport across teams. I act as the primary point of contact for customer escalations and queries. I am a strong advocate for Equality, Diversity, and Inclusion and serve as Aura's Suicide and Mental Health First Aider.
Millie Pitcher
Operations Manager
I have over 25 years working in the IT industry and 15 years in the MSP space. Working in a start up MSP to expanding client base and building teams.
Andre Vaux
Director
I work closely with the commercial director, AM team, and procurement. My responsibilities include managing contracts, billing/finance, training, process improvements, and overseeing accreditations and service management. I enjoy working with multiple teams daily, as it keeps me engaged. I'm also thankful for the work/life balance and flexibility that Aura provides.
Charlie Elkins
Renewals Executive
I’m responsible for overseeing the operations of our Outsource sites. I work closely with our onsite engineers, providing guidance and support not only in their customer facing work but also in fostering collaboration across our internal departments. My focus is on ensuring our teams are aligned, efficient, and equipped to deliver the highest level of service to our clients.
Oliver Oxley
Operations Manager
I am responsible for the day-to-day finance operations of Aura and providing management information. For most people, I’m the payroll guy! "I joined Aura in 2021 and was immediately made to feel part of the team and it has been a great company to be part of. The management group have been supportive of implementing changes and new ideas are encouraged.
Anthony D'Costa
Group Financial Controller
I have over ten years of technical expertise in managing and ensuring the smooth and dependable functioning of the IT infrastructure for our customers. I am responsible for creating and executing protocols for detecting, responding to, and resolving incidents in order to reduce downtime and service interruptions.
Ashok Paralkar
NOC Operations Director
I am an experienced non-executive director with a financial management background in the private sector. Although a finance professional, I have worked as a CEO and managed several business transactions such as MBIs, MBOs, acquisitions, mergers, disposals, restructurings, and business turnarounds.
Andrew Walsh
Non Executive Director
I maintain the accuracy of our internal toolsets and ensure that automation is in place to deploy software and keep customer endpoints healthy. "I love collaborating with others to achieve goals and finding innovative solutions to challenges. The team spirit is what I love most about working at Aura.
Marc Elkins
Head of Centralised Services
I oversee and coordinate the activities of the Service Desk, DBA (Database Administration), and Change Management teams to ensure seamless IT service delivery and operational stability. I am responsible for maintaining high service levels, optimising team performance, managing escalations, and driving continuous improvement initiatives.
Nisha Ahuja
Change and Operations Manager
As Head of Project Management, I assist in running a great team of people who deliver customer projects of all sizes and duration. We engage regularly with customers, vendors, and other groups across the business to help deliver these projects on time. "Aura is a great place to work, as a company that consistently lives up to the values that they have committed to.
Andy Jacobs
Project Manager
I have over ten years of experience in IT and business change, overseeing dynamic organisational change with commercial values exceeding £100m. I have successfully implemented governance and quality policy frameworks, led programme boards, managed live projects and staff, and gained a robust understanding of strategic organisational needs.
JP Norman
Project Management & Governance Director
Adam leads Aura and its customers through a strategic, people-centred AI programme focused on measurable outcomes and security by design.
Adam Galfskiy
Head of AI
Steve Stokes
Operations Director
VALUES
The values we hold ourselves to.
Communicate
We ensure clear and open dialogue in all that we do.
Integrity
We act honestly, ethically and with strong morals in all our interactions.
Accountable
We take initiative and ownership, holding ourselves and each other to high standards.
Team
We collaborate, support each other and create a positive, engaging environment.
Respect
We value diverse perspectives, inclusivity, care and impact over ego.
Innovation
We seek new ideas, adapt to challenges and encourage creative problem-solving.
COMMUNITY SUPPORT
Supporting the organisations that strengthen our communities.
We are proud to support charities and community organisations doing meaningful work. In each case, the aim is simple: help good organisations stay focused on the people and communities they serve.
Winchester Rugby Club
As principal club sponsor, Aura is helping WRFC play an important role in the local community, giving people a place to belong, compete and develop.
The Guildhall Trust
By sponsoring The Guildhall Trust’s Portsmouth room, Aura is helping support more than 12,000 instances of community engagement each year.
The Abingdon Bridge
Aura supports the organisation’s work to help young people build the stability, confidence and support they need to move forward.
Oxford Wood Recycling
Aura is helping create practical environmental and community value by keeping useful materials in circulation.
REGIONAL BUSINESS COMMUNITY
Connected to the wider regional business community.
Being part of established business groups allows Aura to contribute to the wider business community, share expertise and learn from our neighbours.
Hampshire Chamber of Commerce
A long-established part of the regional business community, bringing organisations together across Hampshire.
Thames Valley Chamber of Commerce
Helping strengthen business relationships and regional links across the Thames Valley.
Business South
A respected network connecting organisations, leaders and decision-makers across the South.
B4
An Oxfordshire-based business community centred on strong relationships and useful conversations.
Our Partners
Want to get to know us properly?
Whether you are looking for a long-term technology partner, want to explore a project, or simply want to start a conversation, we would love to hear from you.