Private Healthcare
Managed IT Services
Case study | Practice Plus Group
Always-on IT support for a leading private healthcare provider
24x7x365 monitoring and managed services gave the in-house IT team the time and confidence to focus on projects and patients.
A healthcare provider built on reliability
A leading healthcare provider in the UK offers a range of services, including primary care, secondary care and diagnostics. Delivering high-quality healthcare depends on dependable IT, so the organisation needed a reliable partner to support its operations around the clock.
The challenge
The organisation needed to manage a large number of devices and servers across multiple locations, while also undertaking IT projects and end-user support.
Without proactive monitoring, issues were often identified after they had already caused disruption.
Ensuring 24x7x365 availability of IT systems was essential, but out-of-hours technical support staff were limited.
The solution
Aura Technology provided a comprehensive suite of managed IT services, including:
24x7x365 Network Operations Centre (NOC) service with proactive monitoring and maintenance
Server device management, including regular maintenance and updates for optimal performance and security
Microsoft SQL patching and support to maintain database performance and security
This gave the organisation round-the-clock coverage without needing to grow an internal out-of-hours team.
The results
Proactive monitoring and maintenance ensured IT systems were consistently available, reducing downtime and improving productivity.
The in-house IT team now has time to focus on infrastructure projects and end-user support rather than reactive firefighting.
Aura Technology's comprehensive IT services have enabled our in-house IT team to focus on projects, end-user support and its customers.
IT Leadership, Practice Plus Group
Reliable IT, around the clock
With proactive monitoring and managed support in place, healthcare teams can focus on patients, not infrastructure.