Charity / third sector
Managed IT Services
Case study | Oxford Wood Recycling
Dependable IT for the people giving wood and communities a new lease of life.
Managed IT support helps Oxford Wood Recycling keep its technology reliable and secure, so its team can focus on reuse, sustainability and local impact.
CASE STUDY FILM
A closer look at the work behind the outcome
Hear how thoughtful technology planning can make day-to-day work feel simpler, more secure, and ready for what comes next.
Hear how thoughtful technology planning can make day-to-day work feel simpler, more secure, and ready for what comes next.
Supporting environmental action and positive social impact
Oxford Wood Recycling is an award-winning charity and social enterprise that combines environmental action with positive social impact. The organisation collects unwanted wood from commercial and domestic sites across Oxfordshire, reclaiming suitable materials for reuse and recycling the remainder. Reclaimed and locally sourced timber is made available through its Wood Shop in Abingdon, helping useful materials remain in circulation for longer. Alongside its environmental work, Oxford Wood Recycling supports people who face barriers to employment. Through volunteering, training and its Wood to Work programme, the organisation helps individuals develop skills, build confidence and move towards meaningful employment. To support this work, Oxford Wood Recycling needs reliable and secure technology that enables its team to work effectively without IT issues distracting from its environmental and community mission.
What needed to change
As a charity and social enterprise, Oxford Wood Recycling needs to make the most of its resources while maintaining dependable technology and strong cybersecurity.
Employees need to be able to get set up quickly and access the systems they require without unnecessary delays. When technical issues arise, the organisation also needs responsive support that can resolve the immediate problem while identifying and addressing its underlying cause. This is even more important for part-time staff or volunteers who have a limited time window during the week to make their impact.
The importance of this support became particularly clear when a staff member’s email account was compromised. Oxford Wood Recycling needed a rapid response to secure the account, protect its systems and investigate what had happened.
More broadly, the organisation wanted an approachable IT partner that understood its needs, responded quickly and could provide ongoing support to the people behind its day-to-day work.
What changed
Aura Technology provides Oxford Wood Recycling with Managed IT support, helping to keep its day-to-day technology reliable and secure so the organisation can focus its resources on reuse, sustainability and local impact. Aura’s support includes:
Aura supports employees from the moment they join the organisation, helping them get set up quickly with the technology and access they need to begin working.
Responsive day-to-day help for staff and volunteers, making the most of limited working time.
Proactive oversight of users and devices to reduce avoidable disruption.
This combination of responsive support and ongoing IT management gives Oxford Wood Recycling access to technical expertise without placing additional pressure on its internal team.
The difference it made
Oxford Wood Recycling benefits from responsive, personable IT support that helps its team stay productive and reassured.
New employees can begin working quickly, with their technology set up and ready to use. When urgent problems occur, the organisation knows it can turn to a team that will respond promptly, secure the situation and investigate the underlying issue.
By managing Oxford Wood Recycling’s day-to-day IT, Aura helps ensure that technology remains dependable in the background. This allows the organisation to keep its attention on reducing waste, reclaiming wood and supporting people who face barriers to employment.
“I’ve always found Aura to be very personable, very responsive and very helpful. And it’s been my experience from the very start – from when I started at OWR my IT set up was working very swiftly. I’ve always found Aura to be very personable” “When an email account was compromised, Aura Technology were on the case incredibly quickly, locking everything down, making everything secure and then going into the diagnostics about what happened.”
Adrian Sell, CEO, Oxford Wood Recycling
Technology that supports your people and your goals
Dependable IT helps organisations focus on their mission, not technical issues.
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We use cookies to enhance your experience, analyze site traffic and deliver personalized content. Read our Cookie Policy.
Charity / third sector
Managed IT Services
Case study | Oxford Wood Recycling
Dependable IT for the people giving wood and communities a new lease of life.
Managed IT support helps Oxford Wood Recycling keep its technology reliable and secure, so its team can focus on reuse, sustainability and local impact.
CASE STUDY FILM
A closer look at the work behind the outcome
Hear how thoughtful technology planning can make day-to-day work feel simpler, more secure, and ready for what comes next.
Hear how thoughtful technology planning can make day-to-day work feel simpler, more secure, and ready for what comes next.
Supporting environmental action and positive social impact
Oxford Wood Recycling is an award-winning charity and social enterprise that combines environmental action with positive social impact. The organisation collects unwanted wood from commercial and domestic sites across Oxfordshire, reclaiming suitable materials for reuse and recycling the remainder. Reclaimed and locally sourced timber is made available through its Wood Shop in Abingdon, helping useful materials remain in circulation for longer. Alongside its environmental work, Oxford Wood Recycling supports people who face barriers to employment. Through volunteering, training and its Wood to Work programme, the organisation helps individuals develop skills, build confidence and move towards meaningful employment. To support this work, Oxford Wood Recycling needs reliable and secure technology that enables its team to work effectively without IT issues distracting from its environmental and community mission.
What needed to change
As a charity and social enterprise, Oxford Wood Recycling needs to make the most of its resources while maintaining dependable technology and strong cybersecurity.
Employees need to be able to get set up quickly and access the systems they require without unnecessary delays. When technical issues arise, the organisation also needs responsive support that can resolve the immediate problem while identifying and addressing its underlying cause. This is even more important for part-time staff or volunteers who have a limited time window during the week to make their impact.
The importance of this support became particularly clear when a staff member’s email account was compromised. Oxford Wood Recycling needed a rapid response to secure the account, protect its systems and investigate what had happened.
More broadly, the organisation wanted an approachable IT partner that understood its needs, responded quickly and could provide ongoing support to the people behind its day-to-day work.
What changed
Aura Technology provides Oxford Wood Recycling with Managed IT support, helping to keep its day-to-day technology reliable and secure so the organisation can focus its resources on reuse, sustainability and local impact. Aura’s support includes:
Aura supports employees from the moment they join the organisation, helping them get set up quickly with the technology and access they need to begin working.
Responsive day-to-day help for staff and volunteers, making the most of limited working time.
Proactive oversight of users and devices to reduce avoidable disruption.
This combination of responsive support and ongoing IT management gives Oxford Wood Recycling access to technical expertise without placing additional pressure on its internal team.
The difference it made
Oxford Wood Recycling benefits from responsive, personable IT support that helps its team stay productive and reassured.
New employees can begin working quickly, with their technology set up and ready to use. When urgent problems occur, the organisation knows it can turn to a team that will respond promptly, secure the situation and investigate the underlying issue.
By managing Oxford Wood Recycling’s day-to-day IT, Aura helps ensure that technology remains dependable in the background. This allows the organisation to keep its attention on reducing waste, reclaiming wood and supporting people who face barriers to employment.
“I’ve always found Aura to be very personable, very responsive and very helpful. And it’s been my experience from the very start – from when I started at OWR my IT set up was working very swiftly. I’ve always found Aura to be very personable” “When an email account was compromised, Aura Technology were on the case incredibly quickly, locking everything down, making everything secure and then going into the diagnostics about what happened.”
Adrian Sell, CEO, Oxford Wood Recycling
Technology that supports your people and your goals
Dependable IT helps organisations focus on their mission, not technical issues.
Cookie Settings
We use cookies to enhance your experience, analyze site traffic and deliver personalized content. Read our Cookie Policy.